Dubai Civil Defense has launched a questionnaire drive, with the aim to measure the Customer’s satisfaction about its delivered services, and which comes within the framework of its tendencies set to design UAE’S   comprehensive developmental plan, that shapes the next 50 years, to reaching UAE’S centennial 2071, to execute the wise leadership directives and involving different segments and members of society in designing process. 

The Questionnaire and its results contribute to fostering DCD’S services quality, instilling societal partnership between Directorate General and the members of the society, in order to deliver a complete set of services to all categories, and providing needful suggestions for improvements and developments in the next years. 

DCD’S fire stations began a series of field visits to be carried out by fire and rescue personnel to survey customer’s opinions and measure their satisfaction range about the delivered services, which complements the other phase of the questionnaire performance through email and electronic links.

Mrs. Afaf Al Muheiri, Director of Strategy and Performance Development emphasizes that DCD works enthusiastically to sustain services development to ensure customer’s happiness, based on its strategic plans and commitment to Sheikh Mohammed Bin Rashid vision, Vice President and Prime Minister and Ruler of Dubai, regarding government working system ongoing development and achieving best services, and also to design the comprehensive developmental plan for the next 50 years.

She (Afaf) also indicated that opinion polls and questionnaires reflect DCD’s firm dedication to exploring the range of customer satisfaction about its rendered services, and finding out obstacles and aspects of excellence, at fire stations, departments, and sections level.

Questionnaires also help to achieve the highest levels of competencies and professionalism that facilitate the ways for customers to obtain high-quality services to enhance the prosperity of the community.