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About us
About us

Overview

24x7 Dubai Civil Defence enhance the safety and security of the people and property of Dubai by operating an Emergency Operations Center from which life and safety issues affecting the city can be managed using state of the art M2M technology.

A key issue for fire services both at the national and international level is to become more proactive rather than reactive. This translates to a greater focus on preventive activities rather than dealing with incidents after they have occurred.

In order to get the best possible value from growing investments in the fire service, and to be well prepared for the new safety challenges that the community could face, technology change and upgradation was essential. Early fire detection and its corresponding safety systems’ monitoring is crucial to the overall safety of the facility and its assets.

This was a perfect opportunity for a paradigm change. Dubai Civil Defence embraced the state-of-the-art Smart Monitoring System that uses M2M technology to monitor fire alarm and fire fighting systems real time for immediate dispatch during an emergency.

DCD 24x7 Smart Monitoring System

Specifications

Dubai Civil Defence has made a commitment to enhance Life Safety and National Security in Dubai by implementing a 24x7 Smart Monitoring System.

Smart Monitoring System will detect and report alarms in real time from Fire and Fire Fighting Systems, Lift and Gas detection systems in residential, domestic, commercial and industrial buildings.

The project includes the entire Emirate of Dubai and covers every type of buildings right from Warehouses to high rise buildings. Project will be using state of the art technology (M2M) to automatically send alarm signals in case of emergency. Information including exact details on alarm location and status will be provided to DCD for immediate response.

The buildings/sheds are divided into different categories and their specifications are as follows:

DCD 24x7 Mobile Application

Welcome to the Smart Safety Service of Dubai Civil Defence.

Dubai Civil Defence multi-lingual application provided for all the visitors and residents of Dubai to avail the emergency service of Dubai Civil Defence. It also serves as a window for its valued 24x7 Users to benefit from the variety of smart services including building information, building subscription details, view bills, quick pay etc. Access to the DCD application brings your building in the form a dashboard. Also the app brings in lot of functionality on your fingertips.

Use DCD 24x7 App to:

  • Avail emergency service
  • Avail SOS
  • Manage Buildings
  • Building Dashboard
  • Nearby Fire Station
  • Online Payments
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Customer Satisfaction

We carry out Customer Satisfaction Survey in order to gauge the satisfaction level of 24x7 DCD customers. The survey is conducted by phone and in person using the updated Customer Satisfaction Form provided by Dubai Civil Defence.

Download Smart Monitoring Mobile App

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Customer Survey

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CONTACT US

Contact Us

x
 
997
 
+971 800 997
 
+971 4 7052041 - 24/7
 
ccs@dcd.gov.ae & info@dcd.gov.ae
 
DCD HQ, Dubai P.O. Box 11377 Dubai, UAE
 
Available 24/7 / 7am - 2:30pm

NEWSLETTER

Page last updated 08.02.2018
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