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FAQ's




  • Q101. In what situation does staircases serving the basement level need to be pressurized?

    Sunday,2 Aug 2015

    A101. All fire exit staircases that serve the basement floors shall also be pressurized if the same staircase shafts serving the upper floors are pressurized. Fire exit staircases that only serve the basement which have more than 2 levels or more than 7m below the level of discharge (high depth underground buildings and structures) shall be pressurized. Fire exit staircases that only serve the basement which have less than 2 or levels or less than 7m below the level of discharge (low depth underground buildings and structures) shall be provided with mechanical ventilation.

    Hits :  605
  • Annual Maintenance Contract

    Sunday,2 Aug 2015

    Attachments:

    Copy of the contract

    Fee: AED150 + 10 Dh 'Knowledge Fee'.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

     

    Hits :  3453
  • Group Awarness Lecture

    Sunday,2 Aug 2015

    Attachment

    • An official letter to DCD in Arabic requesting for the lecture by the demanding side.
    • The letter must include the following:
    • General information about the requesting side(type of premises, location, contact numbers).
    • Supporting documents (only from private companies and hotels) proving that they already have a team previously trained by civil defense for the whole participating staff.

    Link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  839
  • Al Satwa

    Wednesday,5 Aug 2015
    Phone: +971 4 705 2744 
    Working Hour24/7
     Fax: +971 4 705 2727
     P.O.Box: دبي - 11377
    More Details About Our Services Plz Click Here
    Hits :  193
  • Supply Installation Certificate

    Saturday,9 May 2020

    Service Description

    Service to get the supply Installation certificate attested for a project so that attested form can be produced to inspector at time of inspection.;Your certificate expiry has been temporarily extended until 30th June, 2020. For any further details, you may contact us at support.eservices@dcd.gov.ae

    Link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  1448
  • Q102. At what height shall a building have its exit staircases pressurized?

    Sunday,2 Aug 2015

    A102. In any building of which the habitable height exceeds 23 m, any internal exit staircases without adequate provision for natural ventilation shall be pressurized.

    Hits :  1057
  • Approval of Gas Distribution Companies

    Sunday,2 Aug 2015

    Attachment:

    • of Economic Development form or letter from the company to obtain license for chemicals and HAZMAT approving and trading.
    • Passport copy of the company owner.
    • Partnership contract in case of partners or more than one owner.
    • Company / office tenancy contract.
    • Site Drawing.
    • Warehouse tenancy contract if located in a separate place.
    • Undertaking letter for compliance with the preventive requirements if the location is not ready for operation.
    • Warehouse drawing if located in a separate place.
    • Gas transportation vehicles licenses.

    Fees: AED1000 +10 Dh 'Knowledge Fee'.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

     

    Hits :  961
  • Volunteering Service

    Sunday,2 Aug 2015

    Fees: without fees

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

     

    Hits :  2253
  • Al Rashidya

    Wednesday,5 Aug 2015
    Phone: +971 4 705 2699
    Working Hour 24/7
    Fax: +971 4 705 2332
    P.O.Box: Dubai - 11377
    More Details About Our Services Plz  Click Here
    Hits :  161
  • Safety Certificate (Building/ Unit Owner)

    Saturday,9 May 2020

    Service Description

    Service enables the  building/unit owners to apply for Safety Certificate so the at the certificate can be used for other legal transaction such as insurance application.;Your certificate expiry has been temporarily extended until 30th June, 2020. For any further details, you may contact us at support.eservices@dcd.gov.ae

    Link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  11976
  • Q103. What is the arrangement for multiple injections for staircase pressurization?

    Sunday,2 Aug 2015

    A103. A single-point injection system shall not be used where the stairwell height is more than eight stories. Stairwells more than 3 storeys above grade or 15m in height, which ever lower shall be provided with multiple-injection systems.

    Hits :  721
  • Licensing Resller of Tools for Civil Defense

    Sunday,2 Aug 2015

    Attachments:

    1. Safety certificate issued by a civil defense approved laboratory in Arabic.
    2. Valid copy for the chamber of commerce license including DCD activity.
    3. Passport copies for each license holder (distributor & agent OR distributor & company).
    4. Copy of the distribution agreement between the distributor and agent or the distributor and company attested by the notary public in Arabic.
    5. Test report results in Arabic issued by an approved laboratory.
    6. In case of distributing for an agent: a copy of the agency registration in the ministry of finance.
    7. In case of distribution for a factory: copy of the factory license issued by civil defense in UAE
    8. In case of distribution for a factory: a copy of the factory industrial production license.
    9. Agency contract attested by the notary public case of local Arabic contracts
    10. In case of distribution for an external agent: copy of the agency contract not attested from Dubai.

    Fee: AED1000 for the 1st fire equipment + 100 Dh for each additional equipment+ 10 Dh 'Knowledge Fee'.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  8326
  • Approval of Dangerous Material Stores

    Sunday,2 Aug 2015

    Attachments:

    • letter of the company request for approval
    • Trade license photocopy
    • Drawing of the warehouse construction site
    • tenancy contract if the warehouse is rented
    • if the warehouse is located in a school, it must be already approved by licensing section.

    Fee: AED1000 +10 Dh 'Knowledge Fee'.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  4499
  • Al Hamriya

    Wednesday,5 Aug 2015
    Phone: +971 4 705 2601
    Working Hour: 24/7
    Fax: +971 4 705 2622
    P.O.Box: Dubai - 11377
    More Details About Our Services Plz Click Here

    Hits :  114
  • Completion Certificate (Owner)

    Saturday,9 May 2020

    Service Description

    Service enables the building owner to get the Building Completion Certificate approved.;Your certificate expiry has been temporarily extended until 30th June, 2020. For any further details, you may contact us at support.eservices@dcd.gov.ae

    Link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  5626
  • Hassantuk Home

  • Q104. What is the minimum rate of mechanical ventilation for internal corridors?

    Sunday,2 Aug 2015

    A104. Mechanically ventilated internal corridor shall have a purging rate of at least 6 air changes per hour.

    Hits :  855
  • Dry Riser Inspection

    Saturday,9 May 2020

    Service Description

    Service to make request for Dry Riser inspection at site/unit.;Your certificate expiry has been temporarily extended until 30th June, 2020. For any further details, you may contact us at support.eservices@dcd.gov.ae

    Link: https://smartservices.dcd.gov.ae/en/customer/services/groups

    Hits :  1275
  • Licensing Agent of Tools for Civil Defense

    Sunday,2 Aug 2015

    Attachments:

    1. Safety certificate in Arabic issued by an approved civil defense laboratory.
    2. A copy of agency registration in the ministry of finance.
    3. Passport photocopy of the owner.
    4. A valid copy of the chamber of commerce's license including specifying civil defense activity along with maintenance contract + subscription in smart services.
    5. Agency contract attested by UAE embassy in the country where the contract was signed or by the notary public in case of local contracts in Arabic.
    6. Final approval certificates for safety confirmation.

    Fee: AED1000 for each system + 300 Dh card fee for single system engineer or technician+50 Dh for every additional system added on the engineer or technician card+ AED1000 for the 1st equipment + 100 Dh for each additional equipment+ 10 Dh 'Knowledge Fee' for each Request + 10 Dh 'Knowledge Fee' for each card.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

     

    Hits :  6392
  • Approval of Factories and Companies Trading Hazardous Material

    Sunday,2 Aug 2015

    Attachments:

    • Dept.of Economic Development form or letter from the company to obtain license for chemicals and HAZMAT approving and trading.
    • Passport copy of the company owner.
    • Partnership contract in case of partners or more than one owner.
    • Company's tenancy contract.
    • Site plan.
    • Warehouse tenancy contract if located in a separate place.
    • Undertaking letter for compliance with the preventive requirements if the location is not ready for operation.
    • Warehouse drawing if located in a separate place.

     Fees: AED1000 +10 Dh 'Knowledge Fee'.

    link: https://smartservices.dcd.gov.ae/en/customer/services/groups

     

    Hits :  2655

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Contact center receives your call 24 X 7 X 365

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