Excellency Ali Hassan Al Mutawa, assist. Director-General of Dubai Civil Defence has visited the Dubai Government workshop accompanied by Col. Suleiman Abdulkarim Al Bloushi, Director of Technical Affairs Department, and they were received by H.E. Fahd Ahmed Al Raisi, the executive director.

 The two sides have discussed the ways of mutual cooperation and exchange of expertise in areas of specialty, which lies under the framework of understanding between strategic partners, working together towards a sustainable partnership to achieve the set strategic goals and the futuristic vision in delivering most advanced services that meet customers’ needs and ensure their happiness.

During the visit, the delegation has reviewed the workshop’s different facilities, which deliver all types of maintenance to Dubai Government-owned vehicles and equipment, and its other affiliated departments.  

Al Mutawa emphasized that the visit aims at activating partnerships and enhancing effective ways of understanding between the bodies.

He went on saying, it also reflects the importance of knowledge impart, exchange of accumulative expertise and working experiences amongst entities and organizations of Dubai Government, to achieve global leadership, fostering governmental services levels, and adopting integrated practical systems for developing the services in line with latest quality standards and professionalism, which match the targets of national agenda and UAE vision 2021.

As part of ongoing cooperation between Dubai Civil Defense and Sharjah Police, DCD’S workshop has finished outfitting Sharjah Police’s new Fire and Rescue Vehicle with the latest equipment and apparatuses. 

Refurbished Vehicle was delivered by Col. Sulieman Abdullakrim Al Bloushi, Director of Technical Affairs Department at Dubai Civil Defense, to Sharjah Police delegation comprises of Lt. Col. Rashid Sandal, head of Rescue section and Lt. Col. Faisal Al Dokhi, manager of the Rescue branch.

The well-fitted new vehicle, which will be added to the Sharjah Police fleet, is designed to be used as a rapid intervention vehicle, in fire incidents and other emergencies as a first responder.  

Col. Suleiman emphasized that outfitting work done by DCD’S technical workshop reflects the continuous joint collaboration between Dubai Civil Defense and Sharjah Police in the field of manufacturing and equipping vehicles and apparatuses used in fire and rescue operations, adding DCD’S technical affairs department always keeps abreast with the new developments witnessed globally in the field of Civil Defense specialty, which enhancing fire and rescue squads efforts in dealing positively and rapidly with different types of incidents,  such as rescuing injured and trapped persons in buildings, fire incidents and road accidents inside the cities or on high ways roads.

He praised the efforts of workshop different working teams for the excellent technical services delivered in the fields of rehabilitation, outfitting, repair, and maintenance, and their commitment showed to achieve quality assurance and sustainability, to become one of the best teams across UAE with their vast experiences accumulated over years and high capabilities earned in delivering comprehensive technical support services.

His Excellency Maj. Gen. Expert Rashid Thani Al Matrooshi, Director General of Dubai Civil Defense, has confirmed at a virtual meeting presided by him, that DCD has accomplished substantial achievements and success in its key and supportive operations, during the time of working remotely from homes, due to the pandemic of novel CORONAVIRUS (COVID 19), as per performance and productivity measurement and technical procedures set to assure work continuity, based on the availability of smart infrastructure and modern applications and associated services, before pandemic has emerged, and as a result of DCD’S strategic plans and permanent applications designed to back up the continuity of DCD’S efforts to deal with the potential emergency situations.   

A statement was issued during the virtual meeting convened to evaluate the “institutional maturity of organizational units during the experience of the remote working system. The held meeting focused on discussing the maturity reports of “Government Communication Department”, in which he stressed on the importance of applying the principle of transparency during the assessment of pandemic period, addressing points of strength and improvement opportunities to achieve best results with least resources, also the case study of supportive services, which form 30% of DCD’S key operations. 

He noted also to the importance of extracting successful experiences of other departments, coordinating with the strategic partners for exchanging of expertizes, distributing administrative and professional competencies among sections and departments, to be utilized for future planning purposes, raising initiatives, and developmental suggestions to ensure development sustainability and international pioneering.

For her part, Mrs. Afaf Jassim Al Muheiri, Director of Strategy and Future Department, addressed the main assessment axis, sub-standards, programs and technological systems effectiveness, unit organizational structure, communicating with strategic partners, and efficiency and productivity of employees working remotely.

She indicated that assessment has proved the excellence and effectiveness of DCD’S working systems, as the department has managed in record time to successfully implement a remote working system, in accordance with a specific mechanism, ensuring the safety of personnel and performance perfection, based on best international practices.

She confirmed also that, institutional maturity assessment includes currently Resources and Supportive Services Department, Safety and Protection Sector, Strategy, and Future, as well as the Government Communication Department, and will continue to cover other departments as well.

The meeting was attended by Major Dr. Ahmed Yousuf Al Shengiti, director of Government Communication Department and heads of sections.

 Excellency Brig. Expert Ali Hassan Al Mutawa, Assistant Director-General of Dubai Civil Defense for Fire and rescue Affairs, announced in a statement that a total number of transactions been achieved by the department of fire and safety through its various electronic and smart platforms, between March 26 and June 4, was estimated at (8867) transactions.

He asserted that DCD’S different platforms have witnessed an increased number of customers, since customer services centers were closed due to the emergency of the pandemic, and was instead replaced by the remote working system, adding the number of transactions achieved through electronic services webpage and smartphone applications hiked to reached 100%, as compared to the number of transaction achieved last year.

He also indicated that, due to the integration between electronic and smart platforms, the speed of achieving different safety transactions was very fast, as drawings transactions achieved was (3076), while consultants transactions were (1943), Décor transactions were estimated at (732), and Gas transactions was (401), completion certificates issued were (2156), and (3528) inspection transactions were recorded. Other transactions like inspection requests recorded were ( 1372), Hazard materials warehouses were (10), and the total number of companies approval statistics was (2263), tanks approval transactions achieved was (42), total maintenance contracts achieved was ( 1898), companies registration was ( 38), factories, agents and distributors licensing transactions together was estimated at (62), (25) maintenance companies,( 49) delegate cards and ( 193) technicians approval transactions were respectively achieved.  

Brig. Ali emphasized that DCD has made substantial achievements in the field of digital transactions, by giving high-quality services to its customers, which comes under its keenness to ensure the safety of both employees and customers, in line with preventive precautionary measures taken during current situation, and proved to be very efficient and effective, and has achieved remarkable success and observed results that exceeded the expectations in serving customers and community members,  at the time where digital conversion platforms and smart applications experienced more turnout.