Strategy and the Future Dept. organized a workshop for the "Suggestions and Complaints Systems" team, during which Mrs. Maryam bin Ghalaita, Head of Innovation Department, reviewed the federal and local Suggestions systems and their role in providing the best initiatives for implementing 2020 plan and studying the challenges facing the new team and how to address and turn them into opportunities. She also explained the indicators for Suggestions coordinators.

This comes as a result of Dubai Civil Defense commitment to support innovative ideas, provide the best services to employees and customers and achieve sustainable performance development that enhance performance quality and efficiency of "Suggestions and Complaints Systems" team, in order to achieve the customer’s satisfaction, exceed their expectations and improve the quality of services.