Maj. Gen. Expert Rashid Almatrooshi ,director general of Dubai Civil Defense reviewed, at the innovation laboratory session, held as part of the scheme themed ”To gather towards Leadership”, the analysis of resources and support services sector reality challenges the sector faces, based on practices, applications and practical experiences, and discussing the appropriate solutions which will help in improving work efficiency in all sector’s departments and raising the necessary positive initiatives and development ideas. 

The session is held in line with Headquarters strategic plans to inspire the international leadership, creating motivated positive environment, involving others in decision making process.

Innovative Laboratory session was attended by Brig. Jamal Bin Aadid AlMheiri, assistant director general for resources and support services, sections and department’s officer’s directors, lady Afaf Jassim ALmuheiri, director of Strategy and future department.

Almatrooshi confirmed that initiatives and suggestions should include ideas driven out of the box to ensure excellent final outcomes and results, also announced DCD’s trend towards 100% digital transactions by 2020, which comes in line with “Dubai Paperless Strategy” initiative, launched according to the directives of H. H. Sheikh Hamadan Bin Mohammed Bin Rashid ALMaktoum, Dubai Crown Prince, to make 2021 deadline for abolishing paper transaction by Dubai Government.

Almatrooshi also discussed the first axis which relates to customers transactions, right from submission step, identifying the responsibility of each concerned department, contact channels between customers and DCD, reducing procedures to ensure accuracy, promptness and quality.

Efficient and self- monitoring administration is the second axis discussed by Director General also. He focused in the principle of power authorization from seniors to juniors by 20 % - 80% to raise the standard of services delivered to public general. 

Almatrooshi noted that all DCD’s sectors will remain standby to support fire and rescue teams and create the motivated and creative working environment that will have positive impact on raising happiness and satisfaction indicators among them, and encourage them to preserve lives and protect properties.

General Rashid also emphasized that DCD is committed to the directives of the wise leadership to ensure customers happiness, entrench its concepts across customer’s happiness centers, which have become part of our centers culture and pattern. 

For his part Brig. Jamal confirmed that different departments of the sector are working according to rigorous strategy and methodology aiming to implement the initiatives and development ideas as per wise leadership directives, to deliver best services to customers and create motivated and supportive environment for the staff across different sections and departments.

“Towards Leadership” scheme is one of the excellent schemes,  that enhances innovation and excellence  culture in implementing tasks and duties. Concluded Bin Aadid.