Merdif American Schools Administration (MASA) expressed its sincere appreciation to Dubai civil Defense first line heroes; during the visit conducted by school students to Emirates Martyr's fire station, in coordination with the Department of Government Communication Department – Community Service Section.

During the said visit, students expressed their proudness of the role that DCD’S heroes demonstrated while responding to Novel CORONA Virus Pandemic – “COVID 19”, and to the efforts, they showed in different other fields to protect the students and the community.

The students also displayed a number of artistic coloring drawing that depicts the values of sacrifice showcased by first line personnel, encompassing positive dealing in the shadow of a fast pandemic spreading, and dedication exerted to spread education and awareness on how to face the virus, urging community sects to bide by precautionary measures, in addition to their basic role in ensuring the safety of lives and properties. 

Major Sultan Bin Haddeh, deputy director of the fire center, praised this beautiful gesture made by the school’s administration and students, who have positively contributed in making wise leadership plans to curb the pandemic successful, by totally adhering to the instructions jointly issued by the ministry of health and education, including social distancing and avoiding gathering with others.

At the end of the visit, DCD’S was honored by the School administration, where a commemorative shield was handed to Major Bin Haddeh.

Community Service Section at Department of Government Communications organized as part of Dubai Civil Defense celebrations held to mark Child International Day event, which falls on Nov.20 if every year, an open entertainment Day at Mizher fire and rescue center. The open entertainment Day, which comes under the "Sanadkom" Initiative launched to support the Children of the Martyr of Duty Sergeant Major Adel Nasser Saleh who Martyred during his duty while fighting a blaze at Dubai Investment Park. The held event, where Martyr's children and their friends participated in some parts of it, includes entertaining activities, games, various awareness and heritages contests, and a field tour where Martyr's children and friends reviewed fire engines and apparatuses. During the tour, Martyr's collegues demonstrated warm welcome and care towards the martyr's sons, which reflected their true parental feelings towards them.

Sanadkom initiative aims to support the Martyrs families in all social aspects and involving them in community activities which DCD organizes from time to time, also to offer moral and materialistic support on Eids and other occasions, stemming from the directives and keenness of the wise leadership to take care of Martyr's families to enable them to achieve their future aspirations.

National Screening Center Al Khawaneej, which affiliates to Abu Dhabi Health Services Company (AHSC), has honored Mizher fire station in recognition of their excellent efforts showcased in making the Novel Corona Virus-COVID 19 testing process at NSC successful, efficiently and professionally carried out.

Said fire station was tasked, since the beginning, to secure National Screening Center, also performs evacuations drills as per latest international standards, to testing readiness levels in anticipation of emergencies, and to make sure firefighting systems are working properly, as well as training the workers on correct ways to respond to fire incident and evacuating the place before the arrival of specialized squads.

1st. Lt. Hamadan Mohammed Al Ahababi, deputy director of Mizher fire station, received the honoring certificate from Dr. Maryam Jumaa Al Falasi, Director of NSC-Al Khawaneej.

He confirmed that DCD is dedicated to support and enhance its constructive cooperation with all strategic partners who work in the front line to protect society against COVID 19 pandemic; accordingly, we have set awareness plans and programs for workers in the health field and provide them with the necessary instructions to handle emergencies during performing their tasks, and also conducting evacuation programs and drills in a way that their safety from risks is assured.

Dubai Civil Defense has launched a questionnaire drive, with the aim to measure the Customer’s satisfaction about its delivered services, and which comes within the framework of its tendencies set to design UAE’S   comprehensive developmental plan, that shapes the next 50 years, to reaching UAE’S centennial 2071, to execute the wise leadership directives and involving different segments and members of society in designing process. 

The Questionnaire and its results contribute to fostering DCD’S services quality, instilling societal partnership between Directorate General and the members of the society, in order to deliver a complete set of services to all categories, and providing needful suggestions for improvements and developments in the next years. 

DCD’S fire stations began a series of field visits to be carried out by fire and rescue personnel to survey customer’s opinions and measure their satisfaction range about the delivered services, which complements the other phase of the questionnaire performance through email and electronic links.

Mrs. Afaf Al Muheiri, Director of Strategy and Performance Development emphasizes that DCD works enthusiastically to sustain services development to ensure customer’s happiness, based on its strategic plans and commitment to Sheikh Mohammed Bin Rashid vision, Vice President and Prime Minister and Ruler of Dubai, regarding government working system ongoing development and achieving best services, and also to design the comprehensive developmental plan for the next 50 years.

She (Afaf) also indicated that opinion polls and questionnaires reflect DCD’s firm dedication to exploring the range of customer satisfaction about its rendered services, and finding out obstacles and aspects of excellence, at fire stations, departments, and sections level.

Questionnaires also help to achieve the highest levels of competencies and professionalism that facilitate the ways for customers to obtain high-quality services to enhance the prosperity of the community.